Terms and Policies for Using Get GRIT Program Services

 

This document outlines the key policies governing your use of Learning Bug Pty Ltd, trading as Get GRIT Program, services and website. It includes:

1. Website Terms of Use – Detailing the rules and guidelines for using our website and services.
2. Disclaimer – Clarifying the limits of our responsibility and the nature of the information and services provided.
3. Privacy Policy – Explaining how we collect, use, and protect your personal information.
4. Refund and Cancellation Policy – Outlining the conditions under which refunds and cancellations are processed.

By accessing our website and using our services, you agree to the terms outlined in these documents.

 

1.  Website Terms of Use

ALL CONTENT ON THIS WEBSITE AND/OR STORE IS COPYRIGHTED. IT CANNOT BE REPUBLISHED OR SOLD IN ANY SHAPE OR FORM. DISTRIBUTING COPYRIGHTED MATERIALS IS ILLEGAL AND WILL NOT BE TOLERATED.

This site is owned and operated by Learning Bug Pty Ltd (ABN 16836087664), trading as Get GRIT Program. By accessing or using this website and its resources, you agree to the following Terms of Use. Please read these terms carefully before continuing. If you do not agree to these terms, you should not continue to use this website and/or resources.

The use of this website and its resources is subject to the following Terms and Conditions:

COPYRIGHT INFORMATION

Purchasing and/or downloading a resource from Learning Bug Pty Ltd, trading as Get GRIT Program, grants you a non-transferable, non-exclusive license for personal use only. All rights not explicitly granted are reserved by Learning Bug Pty Ltd.
You are not permitted to reproduce any page of the resource or share the resource in any way or form. Resources may not be shared or uploaded to other places without express written consent from Learning Bug Pty Ltd. This includes sharing the file via email, Facebook groups, websites, blogs, and discussion lists.

WEBSITE AND STORE

The content of this website is for your general information and use only. It is subject to change without prior notice.
This website uses Cookies to monitor browsing preferences. If you allow Cookies to be used, the following information may be stored for use – Name and Email Address.

Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies, or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on this website, which are not the property of, or licensed to us, are acknowledged on the website.

Unauthorized use of this website may be a criminal offence and/or give rise to a claim for damages.

Your use of this website and any dispute arising out of your use of it is subject to the laws of Queensland.

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs, and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website or products purchased or downloaded from the website.

In no event will we be liable for any loss, damage, cost, or expense, including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website, its products, and/or its downloads.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

2.  Disclaimer

The information, products, and services provided by Learning Bug Pty Ltd, trading as Get GRIT Program, are for general informational and educational purposes only. By accessing and using our website, products, and services, you agree to the terms outlined below.

No Professional Advice

While we aim to offer helpful content related to personal development, emotional well-being, and social skills, Get GRIT Program does not provide professional advice such as medical, psychological, or legal guidance. Our programs, resources, and content are not intended to replace the advice of a licensed professional. If you have specific concerns regarding your mental health, well-being, or legal matters, we recommend consulting with a qualified professional.

Accuracy of Information

We strive to ensure the information provided through our website, services, and resources is accurate and up-to-date. However, Learning Bug Pty Ltd makes no representations or warranties regarding the accuracy, completeness, or reliability of the information. We reserve the right to make changes to the content, materials, and services at any time without notice.

User Responsibility

By participating in our programs, accessing our materials, or using our services, you acknowledge that the effectiveness of our content may vary depending on individual circumstances. It is your responsibility to apply any information or techniques learned from Get GRIT Program at your own discretion. We do not guarantee specific outcomes or results from the use of our products or services.

Third-Party Links

Our website or services may contain links to third-party websites or resources. These links are provided for convenience only and do not imply any endorsement or affiliation with the linked sites. We are not responsible for the content or privacy practices of any third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Learning Bug Pty Ltd is not liable for any direct, indirect, incidental, special, or consequential damages that may arise from your use of, or inability to use, our website, products, or services. This includes any errors, omissions, interruptions, or any loss of data or profits resulting from the use of our services.

Intellectual Property

All content, materials, and resources provided by Learning Bug Pty Ltd, including but not limited to text, graphics, logos, images, videos, and software, are the intellectual property of Learning Bug Pty Ltd. You may not reproduce, distribute, or modify any of our materials without prior written consent.

Changes to This Disclaimer

We reserve the right to update or modify this disclaimer at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed.

Contact Information

If you have any questions or concerns about this disclaimer, please contact us at:

• Email: [email protected]

By using our website and services, you agree to this disclaimer.

 

3.  Privacy Policy

Get GRIT Program is committed to safeguarding your privacy. Contact us at [email protected] if you have any questions or concerns regarding the use of your Personal Data, and we will be happy to assist you.

By using this site or/and our services, you consent to the processing of your Personal Data as described in this Privacy Policy.

TABLE OF CONTENTS

1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

DEFINITIONS

• Personal Data – any information relating to an identified or identifiable natural person.
• Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
• Data Subject – a natural person whose Personal Data is being processed.
• We/us – Learning Bug Pty Ltd, trading as Get GRIT Program.

DATA PROTECTION PRINCIPLES

We promise to follow the following data protection principles:

• Processing is lawful, fair, and transparent. Our processing activities have lawful grounds. We always consider your rights before processing Personal Data. We will provide you information regarding processing upon request.
• Processing is limited to the purpose. Our processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and process the minimal amount of Personal Data required for any purpose.
• Processing is limited to a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

DATA SUBJECT’S RIGHTS

The Data Subject has the following rights:

1. Right to information – You have the right to know whether your Personal Data is being processed, what data is gathered, from where it is obtained, and why and by whom it is processed.
2. Right to access – You have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data.
3. Right to rectification – You have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – In certain circumstances, you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – Where certain conditions apply, you have the right to restrict the processing of your Personal Data.
6. Right to object to processing – In certain cases, you have the right to object to processing of your Personal Data, such as in the case of direct marketing.
7. Right to object to automated processing – You have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing.
8. Right to data portability – You have the right to obtain your Personal Data in a machine-readable format or, if feasible, as a direct transfer from one processor to another.
9. Right to lodge a complaint – If we refuse your request under the Rights of Access, we will provide you with a reason. If you are not satisfied with the way your request has been handled, please contact us.
10. Right for the help of a supervisory authority – You have the right to seek help from a supervisory authority and to claim damages.
11. Right to withdraw consent – You have the right to withdraw any given consent for processing of your Personal Data.

DATA WE GATHER

• Information you have provided us with:
  This includes data such as your name and email address – information necessary for delivering products/services or enhancing your customer experience.
• Information automatically collected about you:
  This includes information automatically stored by cookies and other session tools, such as your IP address, shopping history, etc. This information is used to improve your customer experience.
• Information from our partners:
  We gather information from trusted partners with confirmation that they have legal grounds to share that information. Our partners include Google Analytics and Mailchimp.
• Publicly available information:
  We might gather information about you that is publicly available.

HOW WE USE YOUR PERSONAL DATA

We use your Personal Data to:

• Provide our service to you, including communication about products/services, promotional items, and changes to services.
• Enhance your customer experience.
• Fulfill obligations under law or contract.
• Track website traffic and customer trends.

We process your Personal Data based on legitimate grounds and/or with your consent.

WHO ELSE CAN ACCESS YOUR PERSONAL DATA

Your Personal Data will never be sold, shared, or traded. It is provided only to trusted partners, including:

• MailChimp – Email marketing service
• Google Analytics – Website traffic tracking

We only share your data with partners who ensure adequate protection for your Personal Data. We disclose it to third parties only when legally required.

HOW WE SECURE YOUR DATA

We use SSL encryption and other security measures to protect your Personal Data. However, we cannot guarantee the absolute security of your data. If a data breach occurs, we will notify relevant authorities and you if there is a threat to your rights.

COOKIES AND OTHER TECHNOLOGIES WE USE

Cookies are small files stored on your device to improve your experience. You can control cookie settings in your browser, but disabling cookies may affect some website features. We use cookies for necessary, functionality, analytics, and advertising purposes. For more information, you can visit allaboutcookies.org.

We use Google Analytics for measuring traffic on our website. You can review Google’s Privacy Policy and opt-out via their opt-out page.

CONTACT INFORMATION

If you have any questions, please email [email protected]

4.  Refund and Cancellation Policy

At Learning Bug Pty Ltd, trading as Get GRIT Program, we strive to provide high-quality products and services that meet the needs and expectations of our clients. We understand that sometimes circumstances change, and we aim to be as fair as possible with our refund and cancellation policy.

Please read the following policy carefully.

Refund Policy for Digital Products

We offer a 7-day refund policy for digital products purchased from our website. If, within 7 days of your purchase, you are not satisfied with your purchase, please contact us at [email protected] with your order details. We will be happy to review your request and process your refund if it meets the following criteria:

• The request is made within 7 days from the date of purchase.
• The product has not been downloaded or accessed in a way that limits the possibility of reuse or resale.

Once the refund is approved, the amount will be refunded to the original payment method. Please note that we reserve the right to refuse a refund if the product has been accessed or used inappropriately.

Refund Policy for Services (including courses and workshops)

For any services, including but not limited to courses, workshops, and programs offered by Get GRIT Program, we follow the refund policy outlined below:

• Cancellation Before the Start of the Service: If you need to cancel your booking or registration for a course or workshop, please notify us at least 7 days prior to the scheduled start date. You will be eligible for a full refund minus a 10% administrative fee.
• Cancellation Within 7 Days of the Service: If you cancel within 7 days of the start date, we can offer a 50% refund of the total amount paid, provided you notify us before the start of the service.
• No Refunds for Non-Attendance: If you fail to attend a scheduled course, workshop, or program without prior notice of cancellation, we will not issue any refunds.
• Transfer Option: If you are unable to attend a scheduled course or service, you may request to transfer your booking to a future session (subject to availability). We require at least 48 hours’ notice to process a transfer.

How to Request a Refund or Cancellation

To request a refund or cancellation, please email us at [email protected] with the following information:

• Your full name
• Order number (if applicable)
• The date of the purchase or booking
• Reason for refund/cancellation request

We will review your request and process it within 5 business days.

Exceptions

We may offer full or partial refunds for specific circumstances, such as if the service was not as described or if we are unable to deliver the product or service as promised. Any exceptions to this policy will be reviewed on a case-by-case basis.

Contact Information

For any questions or concerns regarding refunds or cancellations, please contact us at:

• Email: [email protected]

We appreciate your understanding and your business!